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Learn decision automation
Guides to automating business decisions that have to follow a policy and be explained later: approvals and declines, prices, limits, routes and the reviews around them. They are written to be useful whichever tool you choose; each ends with a short note on where Miji fits.
Decision automation is the use of software to apply a written policy to the facts of a case and carry out the work around the decision: gathering data, calculating, sending the hard cases to a person, acting on the outcome and recording why. It sits between two older kinds of tool. A business rules engine evaluates rules but leaves the data, the people and the record to you; a workflow tool moves work between systems but keeps the policy buried in its branches. The guides below explain the difference and how to get from a policy document to a decision you can defend.
In short
- New to the subject: start with what decision automation is, and the parts of an automated decision.
- Choosing a tool: read how it differs from rules engines and from workflow automation.
- Ready to build: follow the step-by-step guide to automating a policy-based decision.
- Adding AI: read where AI helps a governed decision, and where the policy should still decide.
Which guide answers which question
| Question | Guide |
|---|---|
| What is decision automation, and is my decision a good candidate? | What is decision automation? |
| We already have a rules engine. What would a platform add? | Decision automation vs business rules engines |
| Our workflow tool already branches on conditions. Is that enough? | Decision automation vs workflow automation |
| How do we get from a policy document to a running, tested decision? | How to automate policy-based decisions |
| Where should AI sit in a decision that must be explained? | How AI changes enterprise decision automation |
For how Miji does each of these, see the platform pages: decision automation, rules and workflow, AI workflows, policy testing, case lifecycles and governance. They are linked below the guides, and from the foot of every guide.
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